Your proposals promise fifteen-minute response times, and your own sales line goes to voicemail while every tech is remoted into someone else's crisis. Prospects notice. A business calling a new IT company is usually mid-emergency or freshly burned by their current provider, and they judge you on the first sixty seconds. Quickwire texts back the calls you miss within seconds and books the assessment while your competitors' phones ring on.
No contracts to sign today. See it work first.
Almost nobody shops for an MSP on a calm day. The calls come when email is down, a server won't boot, or a ransomware note just appeared, and the caller is phoning IT companies in a panic until one responds. Each of those callers is potential monthly recurring revenue that compounds for years, which makes a single missed call one of the most expensive events in your pipeline. Meanwhile your engineers are buried in tickets for clients you already have. The cruel math of an MSP: the better you serve current clients, the worse you answer the phone.
You're mid-job, after hours, or already on the line. The call rings out like it always has.
The caller instantly gets a text in your voice, asks what they need, and keeps the conversation alive.
Quickwire books the appointment and pings you with the details. You never stopped working.
Wednesday, 8:05am. The office manager of a twelve-person law firm can't send email, their IT guy retired in the spring, and she's calling down a search results page. Northgate IT's line rings out; both engineers are mid-ticket. Her phone buzzes: "Northgate IT. Is this an urgent outage, or are you looking for ongoing support?" She types "both??" Within two texts she's booked for a same-day assessment, flagged urgent, and an engineer sees the ping between tickets.
This isn't for tickets; it's for the calls that never become tickets. New prospects, vendor referrals, that law firm whose IT guy just left. It can also recognize existing clients and point them to your portal or after-hours process, so the sales line stays a sales line.
Yes. The opening question sorts new inquiries from existing customers, so a prospect gets intake and booking while a current client gets routed the way you've defined, whether that's your helpdesk number, the portal, or an on-call escalation for real outages.
The text doesn't close the deal; it wins the meeting. A prospect in an outage calls until someone responds, and the firm that answers in ten seconds starts the relationship as the responsive one. You still sell the engagement. Quickwire just makes sure you're in the room.
The text-back never sleeps, and you set the escalation rules. A caller reporting a down server at 2am can trigger an immediate alert to your on-call engineer, while a general inquiry books into tomorrow. Your night stays quiet unless it genuinely shouldn't be.
No. Quickwire works with your existing business number. Customers just see texts coming from you.
Drop your info and we'll get right back to you with the same instant text-back your IT company's customers would get.
Text DEMO to the number below, or book a 15-minute call. No pitch. Just proof.